FREQUENTLY ASKED QUESTIONS
PLACING AN ORDER
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Payment is by bank transfer - please contact me for details.
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If you would like to purchase an original painting over £500 you are welcome to purchase in instalments. A 50% non-refundable deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.
This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
returns
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Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices, and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault, and slight inconsistencies may be observed.
I want you to be fully happy with your new artwork, so I offer a Buy-Back agreement.
If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.
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All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
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At this time, I am unable to offer a refund or return on any product(s) sent outside of the UK.
SHIPPING
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Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 working days from the time of shipping. Please allow up to 10 working days in total.
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You will receive an email to let you know when your order has shipped.
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Yes, if you would like to collect your order yourself, please contact me and we can find a convenient time for collection. My studio is in East Sussex, in the BN26 postcode area.
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Shipping costs are quoted for on an individual basis and are charged at cost. Please contact me for details.
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Currently, we are only able to offer UK shipping as a standard. It may be possible to ship internationally, but the order will take longer to arrive, which can be costly. Overseas shipping (outside the UK) is subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges. However, if you have seen a piece that you would like to purchase and are aware of the possible fees charged at customs, please do email me and I can give you shipping options.